Remote & on-site support across India

Less IT downtime.
More moving forward.

From a laptop that won't start to IT support for your whole team. Connect with verified engineers and keep every request, conversation, and resolution in one place.

Get IT support Talk to sales
Remote supportINR 399 + 18% GST
On-site supportINR 750 + 18% GST
An IT support engineer helping a colleague troubleshoot a laptop in an office.
People who understand IT.
Support that keeps you moving.
One request. Every step connected.Raise a ticket Get help Track resolution
Verified engineers Updates in one place Company approval controls Connected spare parts
The right help for the job

Your IT issue. Your way to resolve it.

Online troubleshooting, a visit to your location, or support for an entire company. Start with what you need.

Help, wherever you are

Remote support

Get software, setup, and configuration issues sorted with guided online troubleshooting.

INR 399 + 18% GST
  • Remote diagnosis & guided fixes
  • Chat, attachments & engineer updates
Get remote support
Hands-on help

On-site support

For hardware checks, installations, and network issues that need an engineer at your location.

INR 750 + 18% GST
  • Visit charges included
  • Eligible engineer matched to the job
Request an on-site visit
Built for your team

Company support

Bring employee requests, manager approvals, IT inventory, and billing into one workspace.

Let's talk about your requirements
  • Monthly or pay-per-ticket options
  • Company-wide request visibility
Explore company support

Same issue after resolution? Repeat support is free within the defined support rules.

From request to resolution

A clear next step.
At every step.

Keep the details together, the right people involved, and the progress visible.

  1. 01

    Tell us what went wrong

    Add your device and issue details. Company requests follow the relevant approval workflow.

  2. 02

    Connect with an engineer

    Remote requests can auto-assign to approved online engineers. Site visits go to eligible field engineers.

  3. 03

    Keep everything in the ticket

    Chat, share files, arrange a visit, and follow engineer updates without losing the context.

  4. Get back to your day

    Review work logs and resolution notes. Reopen the same issue within the configured 48-hour window.

A technician working on the internal components of a laptop with precision tools.
Connected with VRAANS Store
The right part. The next step.

Some fixes need more
than a conversation.

When a laptop needs an SSD, keyboard, adapter, or another replacement, your engineer can recommend the part directly from the ticket.

  • 1
    Get an engineer's recommendation

    Know which part is needed, with notes on your ticket.

  • 2
    Purchase through VRAANS Store

    Browse parts, check out, and track shipping in the store.

  • 3
    Keep installation connected

    Return to your ticket to follow purchase and installation progress.

Create your support account
One platform, everyone's in the loop

A workspace for each side of support.

For individuals

Add your devices, raise requests, and follow every update in one place.

Get started

For companies

Give employees a clear request process, with manager approvals and shared visibility.

Talk to our team

For IT engineers

Complete verification, set your availability, and receive work matched to your service capability.

Join as an engineer
A little clarity before you start

Good questions.
Clear answers.

Here's how support, approvals, and access work on the platform.

Can I raise a ticket as an individual?

Yes. Create an account, add your device details, and raise a remote or on-site support ticket. You can track updates and talk to the assigned engineer from your workspace.

Can managers approve employee requests first?

Yes. Company employees raise requests, and Reporting Managers or the Company Portal Manager can approve them before they become final tickets.

How are engineers verified?

Engineers submit PAN, Aadhaar, bank details, a resume, and the required verification documents. Portal Administrators approve registrations after manual bank and background verification.

How are contact details shared?

The engineer's phone number stays hidden unless sharing is approved and logged. Chat, comments, and attachments stay connected to your ticket.

Which remote support tools can I use?

The workflow supports Self-hosted RustDesk, RustDesk, AnyDesk, UltraViewer, UltraDesk, and TeamViewer. Customers provide their remote ID as part of the support request.

IT support that works for your company

Give your team
one place to turn.

Tell us about your locations, devices, and expected request volume. We'll follow up with a support model for your company.

  • Remote and on-site support
  • Employee requests and manager approvals
  • Inventory and billing visibility
From a single office
to teams across locations.

Let's talk about your IT needs

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Our sales team will review your requirements and follow up with you.